Frequently Asked Questions
Everything you need to know about your next favorite swimwear.
How do I find the right size for my LOU Swim piece?
We recommend referring to our comprehensive Size Guide available on each product page. Our suits are designed with high-stretch Italian lycra, but if you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return policy for swimwear?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all hygiene liners and tags still attached.
How should I care for my LOU Swim products?
To maintain the longevity of your swimwear, we recommend hand washing in cold water with a mild detergent and laying flat to dry in the shade. Avoid rough surfaces and high-temperature drying.
Do you offer international shipping?
Yes, LOU Swim ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
When will my order be shipped?
Orders are typically processed and shipped within 1-2 business days. Once your order has left our warehouse, you will receive a confirmation email with a tracking number.